This week, I finally had my plumbing fixed, I have bored many people with my plumbing issue and I lost count of the amount of times someone said to me, ‘just take a tablet’ a couple of weeks ago I was midway through a teams meeting when I noticed a leak coming from my bathroom through the ceiling, after a lot of head scratching it’s been repaired although now my bathroom needs to be fixed with many tiles having to be sacrificed for the greater good. When I asked the plumber what was causing the problem I wasn’t expecting to…


This is my first week note since Christmas, I‘ve been back at work for 2 weeks but things have been quite hectic. I worked the week up to Christmas and a little over the holiday period and it was fairly quiet, almost the calm before the storm as things soon picked up where they left off, with a little bit of home teaching thrown into the mix! (not to mention noticing water seeping through my ceiling whilst in the middle of a meeting!)

Working over a relatively quiet period for me meant that I could catch up with messages, time…


A large part of this week has been dedicated to weekly and monthly reviews within my team, it’s a part of the week I look forward to and when five fall in the space of two days it makes it a great start to the week. We spend our time going through current work, talking about any potential barriers and offering pointers on the next phase of work and general wellbeing. What has stood out more this week than before is the progress we are making in the business areas we work and their attitude towards what we do. I…


Week note #2

My week started this week with discussions with Cornwall about a potential collaboration and sharing of ideas around service design and Agile, it was just an introduction but a very positive discussion and I really like listening to people talk passionately about the things they believe strongly in. I also started discussions this week about moving on our plans to introduce design patterns to enable us to provide a consistent user experience for the services we offer.

We had our monthly catch-up with regards to User Adoption, I have to give a special mention to Helene and…


Taking the plunge (again!)

I haven’t written a weeknote in a while so I thought why not take the plunge and post it in Twitter! We work in an industry and organisation that encourages to try something new and to think different, think ‘outside the box.’ Weeknotes are something we have spoken about as a team and is another important step in our commitment to working in the open with more transparency, keeping the organisation informed of what we are working on and how we have changed the way we work with our approach to Service Design. …

James Symonds

Service Design and Digital Adoption Manager Building Service design at Dorset Council

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